Shipping Policy for Individualstore.co.uk
Effective Date: 10/11/2024
At IndividualStore.co.uk, we aim to provide a smooth and efficient shipping experience for all our customers. Below is an overview of our shipping policy.
1. Processing Time
Orders are typically processed within 5-10 business days. Once your order is processed, you will receive a confirmation email with tracking details (if applicable). With our products they are all hand made so bear with us when waiting for your order.
2. Shipping Methods & Delivery Times
We offer the following shipping options:
Standard Delivery: Delivery within 5-10 business days.
Express Delivery: Delivery within 3-5 business days (available at checkout).
Delivery times may vary based on your location, but we strive to meet the estimated delivery dates. Please note that external factors such as weather, holidays, or courier delays may affect delivery times.
3. Shipping Costs
Shipping costs are calculated at checkout based on your delivery address and the shipping method you select. We offer free standard shipping on orders over £100 (UK only).
4. International Shipping
Currently, we only offer shipping within the United Kingdom. We do not ship internationally at this time. If you are located outside the UK and wish to inquire about potential shipping options, please contact us at info@individualstore.co.uk
5. Order Tracking
Once your order has been shipped, you will receive an email with a tracking number (if applicable). You can use this tracking number to monitor the status of your delivery through the courier’s website.
6. Delivery Issues
If your order does not arrive within the expected delivery window or if you have any concerns about your shipment, please contact our customer support team at info@individualstore.co.uk so we can assist you in resolving the issue.
7. Shipping Restrictions
We do not ship to P.O. Boxes or certain remote areas. If your address falls into a restricted zone, we will notify you during checkout or via email.
8. Changes to Shipping Policy
We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page, and the revised policy will be effective immediately upon posting.